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    Atlassian Managed
    Services & Support

    Atlassian Managed
    Services & Support

    Providing dedicated, hands-on support to deliver the right solutions for your organization
    Providing dedicated, hands-on support to deliver the right solutions for your organization
    Get expert managed services

    Managing and scaling your organization the right way

    Organizations of all different sizes across industries rely on Atlassian tools to meet complex business demands. But the task of managing and scaling these tools effectively can become overwhelming as an organization grows, which is where Isos Technology’s Managed Services come in. As an Atlassian Platinum and Enterprise Solution Partner, we provide crucial help to hundreds of organizations, allowing them to get the most value out of their Atlassian investment and gain peace of mind along the way. From day one, we'll work with you to define needs, focus areas, scope, and expectations. Whether you’re looking to fill resource or knowledge gaps, our team can help with day-to-day services and strategic guidance, supporting your Atlassian tools in Cloud, Data Center, or a hybrid environment. Let Isos’ expert services and experience, combined with Atlassian tools, fuel your digital transformation.

    Learn about our approach to Managed Services

    What you get with Managed Services

    Operational heavy lifting

    Atlassian Managed Services can help your business operate at its best through hands-on keyboard administration and support.

    Administration
    Support
    License Management
    Optimize
    Administration
    Administration

    We handle all system administration and maintenance tasks related to your Atlassian tools to support and increase performance.

    Support
    Support

    From request management to escalations, incident response and resolution, our Atlassian experts will make sure your tools are functioning effectively.

    License Management
    License management

    Let Isos be your one-stop shop for licensing, from selection, purchasing, and consolidating to making sure renewals are timely to avoid service disruptions. 

    Optimize
    Optimization

    We’ll configure and integrate Atlassian tools to meet your unique business requirements, and automate complex processes to increase efficiency.

    Strategic partnership

    Our strategic Managed Services can support your long-term success through expert best practices and guidance.

    Lead Resources
    Governance
    Account
    Business Evolution
    Lead Resources

    Dedicated lead resource

    You'll work with a skilled, Atlassian-certified resource on our team, who knows your tools and processes inside and out, to provide informed, insightful, and timely guidance.

    Governance

    Governance

    We'll implement governance best practices and help you meet risk management, compliance, and data privacy and security needs.

    Account

    Account management

    Our Account Executive team is dedicated to meeting your needs. We’ll learn your goals and objectives, and use our experience and expertise to ensure you have the right tools and services to support your vision.

    Business Evolution

    Business evolution

    We’re committed to your ongoing growth and success, and we’ll continue to adapt our services to meet your evolving needs.

    Self-hosting

    If you decide to self-host your Atlassian tools, our team of experts can also provide you with the following services.

    Incident Management
    Securityy
    Hybrid Solutions
    Application Upgrade
    Incident Management
    Incident management

    We'll proactively monitor your system to identify service interruptions, improve response time, and provide hands-on incident response to restore service and minimize disruption.

    Securityy
    Security

    Our team will mitigate and proactively resolve security vulnerabilities through patching and upgrades, and provide guidance around Disaster Recovery options.

    Hybrid Solutions
    Hybrid solutions

    We’ll work with your unique infrastructure to provide support and services that make the most sense for your business, including support for Cloud plus Data Center or multi-cloud environments.

    Application Upgrade
    Application upgrades

    Routine maintenance and upgrades are taken care of by our Managed Services team. Rest assured your tools will be updated and fully functional at all times. 

    A partner you can rely on

    The benefits of partnering with a Managed Services Provider are long-lasting and impactful to your organization's success.

    Scalable
    Cost Effective
    Custom Solution
    Peace Mind
    Scalable
    Scalable support

    We fill strategic gaps and support a variety of functions across your organization. Partnering with our experts ensures that you have the right resources at the right times, so your teams can focus on being successful. 

    Cost Effective
    Cost-effective expertise

    See true, long-term cost savings by relying on our experts instead of hiring FTEs for specialized roles across the organization. Our consultants are continuously trained in current Atlassian tools, Marketplace Apps, and industry best practices.

    Custom Solution
    Custom solutions

    We tailor the scope of our services and level of resources to fit your organization's unique needs, recommending solutions with your strategic objectives in mind.  

    Peace Mind
    Peace of mind

    As Atlassian-certified experts, we can make life easier for your organization by taking over tool support. Give your teams the time and resources to focus on the organization's high-level, strategic plans, while we worry about the day-to-day.

    The Isos Managed Services team

    Our team of highly specialized experts has years of experience working with Atlassian tools to help companies achieve their goals securely, efficiently, and effectively. Here are a few of the experts supporting our clients in this area:

    Jay Louvis

    Director of Managed Services

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    Jay Louvis

    Director of Managed Services

    Jay Louvis, Director of Managed Services for Isos, began his technical career as a college student at Apple retail. Jay believes the customer service experience was incredibly valuable in preparing him for a consulting role by learning how to handle a variety of customers in technical and non-technical situations. He enjoys a fast-paced environment focused on building relationships. Outside of work, Jay's hobbies include cooking, craft beer, surfing, and snowboarding. Some interesting things about Jay are that he has a Bachelor's degree in Film and Media, and he got married during a pandemic!

    Customer success stories

     

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    Let’s chat about Atlassian.

    Discuss how our dedicated Managed Services team can significantly boost your Atlassian investment with experts. Our team is equipped with the expertise and innovative strategies to streamline your processes, improve efficiency, and drive substantial value across your organization. By leveraging our services, you can ensure that your Atlassian tools are not only optimized for peak performance but also aligned with your business goals. Whether it's through tailored solutions, proactive support, or strategic guidance, we're here to help you unlock the full potential of your Atlassian suite. Don't hesitate to reach out today to embark on this transformative journey with us and start reaping the benefits of a more efficient and effective operational framework!

    Make the most out of your Atlassian investment!

    Isos Technology 2023
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    Fill out the form to connect with our Atlassian experts, who are prepared to offer guidance and solutions suited to your needs, or give us a call.

    (855) 924-4767

    Learn how Isos Technology's Managed Services can support your long-term success.