Atlassian Managed
Services & Support

Chrystal Wyse is the Managed Services Manager at Isos Technology, where she leads a dynamic team dedicated to delivering tailored managed services that ensure client success and operational excellence. With a strong background in process improvement, team leadership, and customer-centric solutions, Chrystal has a proven ability to manage complex service environments while fostering collaboration and efficiency.

Throughout her career, Chrystal has focused on optimizing workflows and enhancing service delivery to exceed client expectations. Her dedication to building strong relationships and implementing best practices makes her a vital contributor to Isos Technology’s mission of delivering world-class solutions.

Jason Card serves as a Technical Practice Owner at Isos Technology, where he oversees the development of tailored solutions designed to meet complex client challenges. With over a decade of experience spanning IT service management, systems architecture, and application support, Jason combines technical expertise with strategic insight to deliver impactful results.

Having worked in various leadership roles, Jason excels in driving cross-functional collaboration, process optimization, and the successful deployment of enterprise-level tools. His commitment to delivering excellence ensures that clients consistently benefit from innovative, scalable, and efficient solutions aligned with their business goals.

Molly Henderson is a Technical Practice Owner at Isos Technology, where she leverages her extensive expertise in IT service management and process optimization to deliver impactful solutions for clients. With over 15 years of experience spanning system implementation, service management strategy, and operational excellence, Molly has developed a reputation for aligning technical solutions with business goals.

Her career highlights include leading ITSM transformations, implementing enterprise tools, and driving process improvements that enhance organizational efficiency. Molly’s collaborative approach, combined with her deep knowledge of ITSM frameworks, makes her an invaluable resource in helping clients achieve sustainable success.

Mark Rabanal is the Pacific Team Lead for Isos Technology’s Managed Services, overseeing the Cebu-based team dedicated to providing enterprise-level support to clients. With extensive experience in IT service management and operations, Mark ensures the seamless delivery of round-the-clock services designed to meet the evolving needs of businesses.

Mark’s leadership focuses on fostering a collaborative and efficient team environment, optimizing workflows, and aligning technical solutions with client objectives. His dedication to excellence and commitment to ensuring uninterrupted support make him a vital part of Isos Technology’s mission to deliver exceptional managed services.

Excelling as a member of a rapidly growing managed services team requires a diverse set of strengths, and Amanda Kirk exemplifies this perfectly in her role as a Managed Services Team Lead at Isos Technology. With her extensive background as a DevOps engineer and software developer, Amanda brings a wealth of experience in both front-end and back-end development. This has provided her with a robust foundation in software design, automation, and CI/CD. Alongside these technical skills, she has honed her project management and Agile expertise. Amanda leverages all these skills, paired with her rigorous academic dedication, to deliver exceptional managed services to Isos Technology’s Atlassian clients. Outside of work, Amanda’s interests are as varied as her professional talents. Whether she’s hiking, reading, or playing video games, Amanda demonstrates that achieving balance doesn’t mean compromising the diversity of skills.

Brian Mertens is a Team Lead at Isos Technology, where he leverages his deep expertise in Atlassian tools and IT service management to deliver impactful solutions tailored to client needs. With a strong background in systems engineering, tool administration, and process optimization, Brian has a proven ability to align technical capabilities with business objectives.

Throughout his career, Brian has demonstrated a passion for problem-solving and driving continuous improvement, making him a trusted leader and collaborator. His ability to manage complex technical environments while fostering strong client relationships ensures success across every project he leads.

Lance Swaim is a Team Lead at Isos Technology, where he combines his extensive experience in software development, systems integration, and technical leadership to deliver customized solutions that empower client success. With a background spanning over a decade in IT and a deep understanding of Atlassian tools, Lance excels in optimizing workflows and aligning technology with business objectives.

Lance’s ability to navigate complex challenges and foster collaboration makes him a trusted leader in delivering high-quality results. His focus on innovation and commitment to excellence ensures his team consistently meets and exceeds client expectations.

Mike Otto is a Team Lead at Isos Technology, where he leverages his extensive expertise in IT service management and Atlassian tools to deliver customized solutions that meet the unique needs of clients. With a strong background in system administration, process improvement, and team leadership, Mike focuses on driving efficiency and enhancing operational workflows.

Known for his technical acumen and collaborative leadership style, Mike plays a pivotal role in helping clients navigate complex challenges while achieving their business objectives. His commitment to delivering excellence ensures that Isos Technology’s Managed Services continue to exceed client expectations.