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Isos Technology
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    ITSM Solutions
    Tailored for Every Team

    Empower your digital transformation with Jira Service Management and Isos Technology.
    Contact us today
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    Take our ITSM Maturity Assessment

    Gain valuable insights into your organization’s current service management maturity level, and best practices for improvement

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    Transform Your IT Service Management
    with Jira Service Management

     

    Jira Service Management can help streamline your ITSM and DevOps processes, leading to greater efficiencies and innovation. 

    Our team of Atlassian Experts is dedicated to providing tailored solutions for your service management and issue-tracking needs. Let us help you transform your processes into a cohesive and streamlined experience that meets your unique requirements.

    ITSM Bundles

    Tailored ITSM Solutions for Your Success

    Our Starter, Professional, and Advanced ITSM Bundles simplify the deployment of service management for IT and business teams of all kinds. Our expertise and experience make it easy to spin up the appropriate service management environment for your organization using Atlassian tools. We’ll implement Jira Service Management (JSM) with best practice configurations and integrations and help you get value out of your technology investment faster.

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    Starter

    The starter bundle is for IT or business teams who are trying to move away from a manual, email-based ticket process or simple tool to a more effective system. This bundle allows you to start smaller with JSM, but still includes core functionality like a service portal and incident management.

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    Professional

    The professional bundle is for more mature IT or business teams who have outgrown, or aren't getting value out of, another tool. The professional bundle includes everything from the starter bundle. plus functionality like asset management and chat integrations.

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    Advanced

    The advanced bundle is for enterprise IT or business teams. This bundle is perfect for organizations who need the ITIL - compliant framework and configurations from the previous bundles, as well as advanced functionality like event management and integration with monitoring tools.

    Learn More

    The Jira Service Management Advantage

    Asset Management

    JSM  (Jira Service Management) offers a flexible and open data structure that allows teams to manage any asset with ease. With asset tracking, discovery, and review functionality, they can efficiently track ownership and lifecycles, and reduce costs.

    Request Management

    JSM is a single platform that makes it easy to manage work across teams, so your employees and customers quickly get the help they need. Requests from across the company can be viewed, managed, tracked, and queued in a simple and intuitive service desk.

    Incident Management

    JSM features and functionality bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents. Jira Service Management achieves this with clear alerting and on-call management, full control over major incident escalation, as well as detailed reporting and analytics.

    Change Management

    Empower your IT and Operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk. They can also leverage automation to save time on approving and deploying low-risk changes.

    Key Benefits of JSM for Your Organization

    Increase Customer Satisfaction

    Enhanced Service Satisfaction

    Elevate the customer experience with streamlined service operations, ensuring prompt and effective issue resolution.

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    Value Delivered Faster

    Accelerate product development cycles and deliver customer value faster by leveraging agile workflows and collaboration tools.

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    Cost Savings and Efficiency

    Optimize resource utilization, reduce operational costs, and enhance efficiency through streamlined processes and standardized tooling.

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    Effective Change Management

    Navigate change seamlessly with robust features to support adaptability and minimize disruptions to your business processes.

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    Rapid Incident Resolution

    Minimize downtime and maintain productivity by addressing issues swiftly and preventing prolonged service disruptions.

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    Consistency Across Teams

    Standardize tools and processes across teams to enable collaboration, consistency, and improved communication for enhanced overall performance.

    The Isos Technology Advantage

    Isos Technology is your trusted partner for Atlassian services, offering end-to-end solutions from implementing Jira Service Management to optimization. We specialize in ITSM Transformations helping you tackle your toughest IT Service Management challenges and accelerating your business outcomes. 

     

    Plan

    At Isos, we begin with a thorough assessment of your current ITSM landscape, which helps us uncover areas for improvement and craft a tailor-made strategy that aligns with Atlassian best practices. Our team of experts works closely with you to design a robust ITSM architecture that is scalable and can evolve with your business needs. We collaborate with you to create strategic roadmaps that guide your journey from legacy ITSM to the agile power of Jira Service Management. Our roadmaps define clear milestones and timelines to ensure a seamless transition.

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    Deploy

    Our team of Atlassian-certified professionals can help you implement, integrate, migrate, consolidate, train, and manage organizational change with confidence. From deploying Jira Service Management to consolidating data efficiently and providing targeted training programs, we are here to help you maximize the potential of Atlassian solutions and adopt a more agile and effective ITSM approach.

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    Optimize

    Let our Atlassian experts optimize your ITSM tools and business processes using industry best practices. Our workshops and coaching sessions keep you informed about the latest trends and best practices, fostering a culture of continuous improvement within your organization.

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    Manage

    As an Atlassian Solution Partner, we offer Managed Services and support for your Atlassian ITSM tools. We provide expert assistance to ensure their ongoing health and performance. We also offer Enterprise Managed Services and support, helping you scale your ITSM support to enterprise levels. We also provide License Management services to optimize your Jira Service Management licenses, keeping you in control of your licensing to support evolving ITSM requirements.

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    Isos Technology's Service Management team

    Our team of highly specialized experts has years of experience working with service management across all business units. Here are a few of the experts supporting our service management clients:

    Ian Cooperman

    Director of Service Management

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    Ian Cooperman

    Director of Service Management

    Ian Cooperman is the Director of Service Management at Isos Technology. With a background in product management, agile software development, and more than 10 years of experience using Atlassian tools to optimize and scale teams, Ian helps organizations get the most value out of their Atlassian investment. He holds multiple Atlassian certifications, and is SAFe 5 Consultant Certified and ITIL Foundations Certified.

    Trevan Householder

    Team Lead

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    Trevan Householder

    Team Lead

    Trevan Householder is a Team Lead for Service Management at Isos Technology, where he oversees the delivery of exceptional service management solutions tailored to client needs. With extensive experience in IT service management and a deep understanding of industry best practices, Trevan ensures that his team consistently provides innovative and effective solutions. His leadership and expertise are instrumental in driving client success and upholding Isos Technology’s commitment to excellence.

    Kent Guthrie

    Team Lead

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    Kent Guthrie

    Team Lead

    Kent Guthrie is a Team Lead for Service Management at Isos Technology, where he leverages his extensive expertise in Atlassian solutions to guide his team in delivering tailored service management solutions. With a deep understanding of best practices and client needs, Kent plays a vital role in driving successful outcomes and supporting Isos Technology’s mission of excellence.

    Bobby Lott

    Team Lead

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    Bobby Lott

    Team Lead

    Bobby Lott is a Team Lead for Service Management at Isos Technology, where he guides his team in delivering tailored solutions that enhance client operations. With extensive experience in IT service management and a strong background in the Higher Education vertical, Bobby brings unique insights into addressing the specific needs of educational institutions. His expertise ensures innovative, effective solutions that drive client success while upholding Isos Technology’s commitment to excellence.

    Jayme Vasquez

    Team Lead

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    Jayme Vasquez

    Team Lead

    Jayme Vasquez is a Team Lead for Service Management at Isos Technology, where she specializes in guiding her team to deliver tailored service management solutions that drive operational excellence for clients. With a strong foundation in IT service management, business process improvement, and a history of implementing innovative solutions, Jayme brings a strategic and client-focused approach to her role. Her collaborative leadership style and dedication to efficiency ensure the delivery of exceptional results while supporting Isos Technology’s commitment to transforming client operations.

    Miguel Landaeta

    Team Lead

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    Miguel Landaeta

    Team Lead

    Miguel Landaeta is a Team Lead at Isos Technology, specializing in Atlassian services. He joined Isos through the acquisition of MajorKey Technologies’ Atlassian practice, bringing with him extensive experience in IT service management and Atlassian solutions. Miguel’s expertise includes system enhancements, customizations, and integrations, which have been instrumental in delivering high-quality services to clients. His leadership and deep understanding of Atlassian tools continue to drive successful outcomes and uphold Isos Technology’s commitment to excellence.

    Rodney West

    Technical Practice Owner

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    Rodney West

    Technical Practice Owner

    Rodney West is the Technical Practice Owner for Service Management at Isos Technology, where he leads the development and implementation of innovative service management solutions. With over two decades of experience as a technology consultant, Rodney has delivered enterprise solutions across various industries, including education, banking, entertainment, construction, retail, and mobile hardware. His unique combination of social engineering and technical expertise has made him a highly successful software architect and functional consultant. Rodney is a core member of Isos Technology’s Atlassian Service Delivery team, holding certifications in Agile Development with Jira Software and Jira Project Administration. His leadership and deep understanding of Atlassian tools are instrumental in driving client success and upholding Isos Technology’s commitment to excellence.

    Holan Shetlar

    Technical Practice Owner

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    Holan Shetlar

    Technical Practice Owner

    Holan Shetlar is the Technical Practice Owner for Service Management at Isos Technology, where she leads the development and implementation of innovative, client-focused service management solutions. With a deep background in IT service management, process optimization, and solution design, Holan brings a wealth of experience and strategic insight to her role.

     

    Her ability to bridge technical expertise with business needs enables her to drive operational improvements and deliver measurable value to clients. Holan’s leadership ensures her team consistently achieves success while upholding Isos Technology’s commitment to excellence.

    Clients who trust us

     

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    Explore our success stories

    JSM Resources

    Practical Recommendations for Cleaning and Organizing Jira, JSM and Confluence

    Practical Recommendations for Cleaning and Organizing Jira, JSM and Confluence

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    Jira Service Management A Modern ITSM Solution for an Evolving IT Landscape

    More organizations are embracing digital transformation. Learn how Jira Service Management can help your company's ITSM department with Isos Technology.

    Read More

    The Case for Jira Service Management: Its Functional and Economic Benefits and How it Stacks Up Against ServiceNow®

    In this whitepaper, we discuss the Jira Service Management Platform and how it holds its own and more against ServiceNow®.

    Read More

    Comprehensive JSM Cloud Demo- Elevate your Organization with Advanced Solutions

    Discover the power of Jira Service Management Cloud by Atlassian in this comprehensive demo.

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    How a Single Platform Can Improve DevOps and ITSM Collaboration

    This whitepaper walks through the increasingly complex environment in which ITSM operates and how it impedes collaboration with the development and operations. 

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    Key Considerations for a Modern, Resilient, and Agile Service Desk

    This whitepaper serves as a foundational guide for any organization planning to modernize their Enterprise Service Management and IT Service Desk.

    Read More

    The Complete Guide to Jumpstarting Automation for Jira Service Management

    Enjoy this whitepaper on how to work smarter & faster by using automation for Jira Service Management.

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    Jira Service Management: Incident, Change, and Asset Management Built for Enterprise ITSM Whitepaper

    In this whitepaper, we will explore key trends that are putting increased pressure on ITSM teams and creating the need for more modern ITSM solutions, as well as the features, functionality, and benefits of Atlassian Jira Service Management (JSM) and how it helps ITSM teams bridge the technology gap.

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    The Jira Software + Jira Service Management Advantage

    In this whitepaper, we will introduce you to JSM's key areas of functionality, including service request management, asset and configuration management, and incident management.

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    Asset and Configuration Management Whitepaper

    Download the whitepaper from Isos Technology: The Impact of Digital Transformation on Asset and Configuration Management

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    Jira Service Management: A Modern ITSM Solution for an Evolving IT Landscape

     

    Our free whitepaper explores how digital transformation is changing the role of ITSM in supporting business, and creating a demand for more modern ITSM technology and infrastructure. We cover how Atlassian has brought Jira Service Desk and Opsgenie together to create Jira Service Management, a single tool with new features and functionality, to better support ITSM, incident management, and change management.

    Download Whitepaper
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    Ready to Elevate Your ITSM Experience?

    As a trusted Atlassian Solution Partner, we excel in empowering organizations like yours to implement and optimize Jira Service Management, revolutionizing your ITSM practices. Whether you're just beginning your journey with Jira Service Management or seeking to elevate your existing setup, we're here to support you every step of the way.

    Find out how Jira Service Management can cater to your specific needs. Connect with our team to explore how Isos Technology and Jira Service Management can supercharge your organization's technology investment.

    Start your journey to better ITSM today!

    Isos Technology 2023
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    Fill out the form to connect with our ITSM experts, who are prepared to offer guidance and solutions suited to your needs, or give us a call.

    (855) 924-4767

    Let's chat about your specific Service Management needs