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Isos Technology
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    Atlassian Managed
    Services & Support

    Providing dedicated, hands-on support to deliver the right solutions for your organization
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    Check out the benefits that an Atlassian Managed Services Provider can bring to your organization.

    Download the whitepaper

    Managing and scaling your organization the right way

    Organizations of all different sizes across industries rely on Atlassian tools to meet complex business demands. But the task of managing and scaling these tools effectively can become overwhelming as an organization grows, which is where Isos Technology’s Managed Services come in. As an Atlassian Platinum and Enterprise Solution Partner, we provide crucial help to hundreds of organizations, allowing them to get the most value out of their Atlassian investment and gain peace of mind along the way. From day one, we'll work with you to define needs, focus areas, scope, and expectations. Whether you’re looking to fill resource or knowledge gaps, our team can help with day-to-day services and strategic guidance, supporting your Atlassian tools in Cloud, Data Center, or a hybrid environment. Let Isos’ expert services and experience, combined with Atlassian tools, fuel your digital transformation.

    Learn about our approach to Managed Services

    What you get with Managed Services

    Operational heavy lifting

    Atlassian Managed Services can help your business operate at its best through hands-on keyboard administration and support.

    Administration
    Support
    License Management
    Optimize
    Administration

    We handle all system administration and maintenance tasks related to your Atlassian tools to support and increase performance.

    Support

    From request management to escalations, incident response and resolution, our Atlassian experts will make sure your tools are functioning effectively.

    License management

    Let Isos be your one-stop shop for licensing, from selection, purchasing, and consolidating to making sure renewals are timely to avoid service disruptions. 

    Optimization

    We’ll configure and integrate Atlassian tools to meet your unique business requirements, and automate complex processes to increase efficiency.

    Strategic partnership

    Our strategic Managed Services can support your long-term success through expert best practices and guidance.

    Lead Resources
    Governance
    Account
    Business Evolution

    Dedicated lead resource

    You'll work with a skilled, Atlassian-certified resource on our team, who knows your tools and processes inside and out, to provide informed, insightful, and timely guidance.

    Governance

    We'll implement governance best practices and help you meet risk management, compliance, and data privacy and security needs.

    Account management

    Our Account Executive team is dedicated to meeting your needs. We’ll learn your goals and objectives, and use our experience and expertise to ensure you have the right tools and services to support your vision.

    Business evolution

    We’re committed to your ongoing growth and success, and we’ll continue to adapt our services to meet your evolving needs.

    Self-hosting

    If you decide to self-host your Atlassian tools, our team of experts can also provide you with the following services.

    Incident Management
    Securityy
    Hybrid Solutions
    Application Upgrade
    Incident management

    We'll proactively monitor your system to identify service interruptions, improve response time, and provide hands-on incident response to restore service and minimize disruption.

    Security

    Our team will mitigate and proactively resolve security vulnerabilities through patching and upgrades, and provide guidance around Disaster Recovery options.

    Hybrid solutions

    We’ll work with your unique infrastructure to provide support and services that make the most sense for your business, including support for Cloud plus Data Center or multi-cloud environments.

    Application upgrades

    Routine maintenance and upgrades are taken care of by our Managed Services team. Rest assured your tools will be updated and fully functional at all times. 

    A partner you can rely on

    The benefits of partnering with a Managed Services Provider are long-lasting and impactful to your organization's success.

    Scalable
    Cost Effective
    Custom Solution
    Peace Mind
    Scalable support

    We fill strategic gaps and support a variety of functions across your organization. Partnering with our experts ensures that you have the right resources at the right times, so your teams can focus on being successful. 

    Cost-effective expertise

    See true, long-term cost savings by relying on our experts instead of hiring FTEs for specialized roles across the organization. Our consultants are continuously trained in current Atlassian tools, Marketplace Apps, and industry best practices.

    Custom solutions

    We tailor the scope of our services and level of resources to fit your organization's unique needs, recommending solutions with your strategic objectives in mind.  

    Peace of mind

    As Atlassian-certified experts, we can make life easier for your organization by taking over tool support. Give your teams the time and resources to focus on the organization's high-level, strategic plans, while we worry about the day-to-day.

    The Isos Managed Services team

    Our team of highly specialized experts has years of experience working with Atlassian tools to help companies achieve their goals securely, efficiently, and effectively. Here are a few of the experts supporting our clients in this area:

    Jay Louvis

    Jay Louvis
    Director of Managed Services

    Meet Jay
    chrystal-red

    Chrystal
    Wyse

    Managed Services Manager

    jason-c-red

    Jason
    Card

    Technical Practice Owner

    molly-red

    Molly
    Henderson

    Technical Practice Owner

    mark-red

    Mark
    Rabanal

    Pacific Team Lead

    amanda-red

    Amanda
    Kirk

    Team Lead

    brian-red

    Brian
    Mertens

    Team Lead

    lance-red

    Lance
    Swaim

    Team Lead

    mike-o-red

    Mike
    Otto

    Team Lead

    Customer success stories

     

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    Download case study
    Download case study
    Download case study

    Let’s chat about Atlassian.

    We'd love to discuss how our Managed Services team can optimize your Atlassian investment and add value to your organization. Reach out today to get started!

    Contact us

    (855) 924-4767