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Isos Technology
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    Atlassian Enterprise Services

    Customized solutions for Atlassian tools to meet the needs of your enterprise organization
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    Learn how an Atlassian Platinum Solution Partner can optimize your organization

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    Proven expertise at the enterprise level

    As organizations scale, they face increasingly complex business demands that require their Atlassian tools to scale with them. So, how can enterprises keep up with constantly changing business needs and economic conditions? As an Atlassian Platinum and Enterprise Solution Partner, we offer Atlassian Enterprise Services as a smart, scalable solution for organizations to partner with true experts in the maintenance and management of their Atlassian tools. From resource augmentation to subject matter expertise to strategic guidance and best practices, companies rely on us to take ownership of their Atlassian environment so they can focus on their business objectives. 

    Learn about our approach to Enterprise Services

    Why partner with Isos?

    give and gain

    Flexible and scalable expertise

    We’ll provide dedicated resources to fill gaps and support a variety of functions across your organization. You’ll have access to our entire team of experts so that your business has the right resources, at the right time, for you to be successful, even as needs change. Instead of having to hire full-time employees, you’ll get flexibility and depth of experience without the overhead.

    custom solutions

    Tailored service focused on results

    We tailor the scope of our services and level of resources to fit your organization’s unique needs, recommending solutions with your short-term and long-term goals in mind. With all of your Atlassian services covered under one agreement, we can focus on overcoming obstacles and realizing tangible results, instead of worrying about hours. We go above and beyond to ensure we’re driving successful outcomes for your business.

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    Strategic enterprise partnership

    We offer premium SLAs for enterprise clients to ensure you’re getting the timely, exceptional service you expect from an enterprise partnership. Our senior leadership will also engage with your senior leadership on an ongoing basis to align on corporate initiatives, drive strategic value, and maximize your return on investment in Atlassian and in our services.

    global-coverage

    Global coverage

    Isos is headquartered in the United States with team members in major cities across all time zones. We also have a Pacific team of Atlassian-certified specialists located in the Philippines that can provide “follow-the-sun” services. For those organizations that need it, we’re happy to offer global coverage to support your teams and tools.

    What you get with Enterprise Services

    Operational heavy lifting

    Our day-to-day Enterprise Services can help your business operate at its best.

    Administration
    support
    License Management v2
    Administration

    We’ll handle all system administration and maintenance tasks related to your Atlassian tools to support and improve performance.

    Support

    We offer 24/7 global coverage to support your Atlassian tools and internal teams, from request management, to escalations, to incident response and resolution. 

    License management

    We’ll manage all aspects of selecting, purchasing, and consolidating your Atlassian licenses to streamline renewals and keep things running smoothly.

    premium sla
    Optimize
    project work
    Premium SLAs

    We offer premium SLAs for enterprise customers to ensure we’re meeting your expectations and that you’re getting the best service possible.

    Optimization

    We’ll configure and integrate your Atlassian tools to meet your unique business requirements, and automate complex processes to increase efficiency.

    Project work

    Our Enterprise Services engagements include migrations, integrations, and new implementations. No additional contracts with Isos are needed to ensure all the work you need done gets accomplished.

    Strategic partnership

    Our strategic Enterprise Services can guide your long-term success.

    embedded
    account management
    Incident Management
    solution evo
    Embedded resources

    We embed dedicated senior resources from our team of experts within your organization to learn your teams’ day-to-day Atlassian tool usage and processes, so we can provide timely support.

    Account management

    Our Account Executive team is dedicated to meeting your organization’s needs. As an Enterprise Services customer, you have access to the entire Isos team of experts to guide your success.

    Governance and risk management

    We understand your increased need for governance, risk management, and compliance as an enterprise organization, and we’ll implement best practices across your organization.

    Solution evolution

    As your partner, we’re committed to your growth and success now and in the future. We have the flexibility and experience to meet your changing business needs, and we’ll adapt and evolve our services to continue driving results for your organization.

    Self-hosting

    If you decide to self-host your Atlassian tools, our team of experts can also provide you with the following services.

    Incident Management
    Securityy
    Hybrid Solutions
    Application Upgrade
    Incident management

    We’ll proactively monitor your system to identify service interruptions and improve response time, and provide hands-on incident response to restore service and minimize disruption.

    Security

    We’ll mitigate and proactively resolve security vulnerabilities through patching and upgrades, and provide guidance around Disaster Recovery options.

    Hybrid solutions

    We work with many organizations that utilize several deployment options, including Cloud plus Data Center, or multi-cloud environments. We’ll work with your unique infrastructure to provide support and services that make the most sense for your business.

    Application upgrades

    We’ll regularly deploy upgrades and conduct routine maintenance on your Atlassian tools to keep you up to date with the latest versions and functionality.

    Customer success stories

     

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    Download case study
    Download case study
    Download case study

    Let’s chat about Atlassian.

    We'd love to discuss how our Enterprise Services team can optimize you Atlassian investment and can add value to your organization. Contact us today to get started!

    Contact us

     

    (855) 924-4767